EchoOne EchoOne

Privacy Policy

Last Updated: October 15, 2023

Welcome to, operated by EchoOne GmbH, registered at Paradiso, TI CH, Riva Paradiso 2, 6900 Lugano, Switzerland, hereinafter referred to as "," "we," "us," or "our." This Privacy Policy governs the collection, use, and protection of your personal information when you access and use our website at (the "Website"). We value your privacy, and we are committed to safeguarding your personal information. Please read this Privacy Policy carefully to understand how we handle your data. By using our Website, you consent to the practices described in this Policy.

Information We Collect

We collect various types of information to provide and enhance our services. The information we collect falls into the following categories:

1. User-Provided Information

This includes data you provide when interacting with our Website. For instance, when creating an account, using our services, making financial transactions, engaging on social media, providing feedback, or communicating with us. This may encompass Personally Identifiable Information (PII) and non-PII data, such as your email address, securely hashed password, activity logs, transaction history, and more.

2. Website Usage Information

We automatically collect data related to your usage of our Website. This comprises information such as geo-location data, IP addresses, device details, browser specifications, and web log data.

3. Third-Party Data

When you interact with us through third-party platforms (e.g., social media or mobile applications), we may access specific information from your profiles, in accordance with your privacy settings on those platforms.

4. Payment Information

We do not directly collect payment card details. Payments are securely processed by reputable third-party payment gateway service providers.

Legal Basis for Processing

We process your personal information based on lawful grounds, which may include:


You have given your explicit consent for specific processing purposes.

Contractual Necessity

Processing data is essential for fulfilling an agreement with you or for pre-contractual obligations.

Legal Obligations

Processing data is necessary to comply with legal obligations.

Vital Interests

Processing data is required to protect vital interests, yours or another natural person's.

Public Interests

Processing data is related to tasks carried out in the public interest or in the exercise of official authority.

Legitimate Interests

Processing data is necessary for pursuing legitimate interests, provided they do not override your rights and interests.

How We Use Your Information

We use your information for various purposes, including:

Account Creation and Management

To create and manage your account on our Website.

Financial Transactions

Facilitating deposit and withdrawal processes.

Earning Interest

Enabling you to earn and deposit interest in your wallet.

Website Functionality

Allowing you to use various features and functionalities of our Website.

Customer Support

Addressing your queries, requirements, and service requests.

Enhancing User Experience

Continuously improving our Website and services.


Tailoring content and making recommendations based on your interactions with our services.


Sending marketing communications, newsletters, and responding to your inquiries.

Safety and Security

Promoting the safety and security of our services, including fraud prevention.

Monitoring and Improvements

Ensuring the proper functioning of our services, tracking outages, and addressing reported issues.

Legal Compliance

Responding to legal requests and obligations.

Deleting Your Information

You have the right to request the deletion of your information from our Website. However, we may retain certain data for a reasonable period to comply with legal requests and obligations. To request data deletion, please contact us at [email protected].

Cookies and Similar Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your web browser settings. For more information, please consult our separate Cookie Policy, available on our Website.

Sharing of Information

We share your personal and non-personal information with trusted third-party hosting service providers. We do not directly collect payment card details. For payment processing, we rely on secure third-party payment gateway service providers. In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

Storage and Security


Your data is stored on servers provided by our hosting partners. Some data may be stored in locations outside your country of residence, where data protection laws may differ.


We retain personal information only for the duration necessary to fulfill the purposes for which it was collected, for our legitimate business needs, or as mandated by law.

We employ stringent security measures, including secure connections, firewalls, access controls, ongoing monitoring, and penetration testing, to safeguard your data.

Storage and Security

Our Website may contain links to third-party websites and online services. We do not endorse or control these websites. When you leave our Website, we recommend reviewing the terms and privacy policies.